Warranty and Repair Policy

Welcome to Mallria, your trusted jewelry marketplace. Our Warranty and Repair Policy ensures that you receive high-quality products and reliable after-sales support. This policy applies to Mallria’s own products and items sold by merchants on our platform. The English version of this policy is the primary and legally binding version. Translations, if provided, are for convenience only and may not be up-to-date due to update delays. In case of discrepancies, the English version prevails. Please review the details below to understand our warranty and repair processes.

1. Warranty Coverage

1.1 Limited Warranty

Mallria and its merchants provide a one-year limited warranty on eligible jewelry products, starting from the date of delivery, unless otherwise specified by the merchant. The warranty covers:

  • Manufacturing defects (e.g., faulty clasps, loose settings).
  • Material issues (e.g., defective metals or gemstones, verified by original certifications).

The warranty does not cover:

  • Normal wear and tear (e.g., scratches, tarnishing).
  • Damage due to misuse, neglect, or accidents (e.g., dropping, improper cleaning).
  • Alterations or repairs by unauthorized third parties (e.g., resizing, engraving).
  • Loss of gemstones or components due to improper handling.

1.2 Custom and Personalized Jewelry

Custom-made or personalized jewelry (e.g., engraved or specially ordered items) is subject to limited warranty coverage, as specified by the merchant. Typically, only manufacturing defects verified within 30 days of delivery are covered. Review the merchant’s product page for specific warranty terms.

1.3 Mallria Luxe Membership Benefits

Mallria Luxe members may enjoy extended warranty periods or discounted repair services, as specified in our membership page. Contact our Support Center for details.

2. Repair Services

2.1 Repair Eligibility

Mallria and its merchants offer repair services for eligible jewelry products, subject to evaluation. Repairs may be:

  • Free: For issues covered under the warranty (e.g., manufacturing defects).
  • Paid: For issues outside the warranty (e.g., normal wear, customer-caused damage) or after the warranty period.

Custom or personalized jewelry may have limited repair options, as specified by the merchant.

2.2 Repair Process

To request a repair, follow these steps:

  • Contact the seller or Mallria via our Support Center to initiate a repair request.
  • Provide proof of purchase (e.g., order confirmation),original certifications (e.g., GIA),and detailed photos or videos of the issue.
  • Upon approval, securely package the item with all original materials and ship it using an insured, trackable method, as instructed by the seller or Mallria.
  • After evaluation, you will receive a repair estimate (if applicable) and an estimated completion time, typically 7-14 business days.

2.3 Repair Costs

  • Warranty Repairs: Free, including shipping costs, for covered defects within the warranty period.
  • Non-Warranty Repairs: Customers are responsible for repair costs (as quoted after evaluation) and shipping fees, unless otherwise specified by the merchant.

3. High-Value Jewelry Considerations

For jewelry valued over $500, the following requirements apply:

  • Mandatory Insured Shipping: All warranty or repair shipments must use insured, trackable methods to protect against loss or damage. Insurance ensures the carrier is responsible for any loss, subject to their terms.
  • Lost Shipments: If a shipment is lost during transit, customers must first file a claim with the carrier. Mallria or the merchant will assist in the process for insured shipments. For uninsured shipments (against policy),the responsible party (merchant or customer, depending on circumstances) will address the loss.
  • Documentation: Original certifications (e.g., GIA, IGI) must accompany the item to verify authenticity and eligibility for warranty or repair services.

4. Exclusions and Limitations

This policy does not cover:

  • Items without proof of purchase or original certifications.
  • Damage caused by unauthorized repairs or modifications.
  • Loss or theft of items after delivery to the customer-provided address.
  • Issues reported after the warranty period, unless covered by an extended warranty.

Mallria and its merchants reserve the right to deny warranty or repair requests if the item does not meet eligibility criteria.

5. Policy Updates

Mallria reserves the right to update this Warranty and Repair Policy as needed. Updates will be posted on our website with the revised effective date. We encourage customers to review the latest policy before initiating a warranty or repair request. By continuing to use Mallria, you acknowledge and accept the current policy terms.

6. Contact Us

For questions about this policy or assistance with warranty or repair requests, please visit our Support Center:

Website: https://www.mallria.com/support

Thank you for choosing Mallria! We are committed to ensuring your jewelry remains as beautiful as the day you received it.

Effective Date: April 28, 2025